Domestic shipment information & RETURN

We put a lot of focus on making sure your items are delivered as quickly as possible. Delivery times vary depending on the delivery address selected, the availability of your items and the time of day you place your order.

The delivery time of an order is divided into two parts:
• Processing time: 1-3 business days
• Shipping time: 3-7 business days

Order Confirmation

Immediately after placing your order, an order confirmation email will be sent to you with a summary of your order, as well as shipping and payment details.

Processing

Once your order is confirmed, we will prepare your items for shipment. Items marked.  Other items may take 1-3 business days to process. While we work hard to ensure your order is ready for shipment as quickly as possible, some items may have a longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.

Shipment

You can enjoy free shipping on orders over $59.

Delivery times vary depending on your shipping destination.

SHIPPING CONFIRMATION

Once your order ships, you will receive a shipping confirmation email letting you know your items have left our warehouse. Details about the items contained in the shipment, as well as a tracking number, are included in the email.
To track your package, simply click on the link provided. Please note that sometimes it takes 24 hours for the shipping company to update the shipment status and your tracking link may not work immediately. If your order contains multiple items, they may be split into different packages and shipped on different days. You will receive a separate Shipping Confirmation for each shipment.

DELIVERY DAY

On the day your package will be delivered, an SMS notification will be sent to you to let you know that your delivery is on its way to you.

MISSED DELIVERY

If you are not available to receive your shipment, you can contact your carrier to reschedule a delivery.

RETURN POLICY

This item is not returnable due to health and hygiene reasons.

contact us

Hello, welcome to Lacie Lingerie

If you have any questions or concerns, please do not hesitate to contact us.

We would love to hear from you.

Work Time: Mon - Sat: 9am - 5pm UTC+8:00

E-Mail Us

Please email us at  services@lacielingerie.com and allow 1-2 business days for your response.