ORDER / PAYMENT:

WHAT PAYMENT OPTIONS DO YOU OFFER ONLINE?

We accept payments paied by PayPal, Credit/Debit Card and Afterpay. You can check our Payment Methods page for more information.

IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?

Please don't worry. It's safe to order on our website.

When purchasing from Lacie Lingerie your financial details are passed through a secure server encryption technology. Credit card details are never stored on the website.

WAS I CHARGED TWICE?

Your credit card will only be charged once after your order ships.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

WHY MIGHT MY CREDIT CARD BE REFUSED?

Your credit card may be refused for any of the following reasons:

-The card may have expired. Check that your card is still valid.

-You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

-You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

-Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.

CAN I RETURN MY ORDEN?

Underwear products are not eligible for the return policy.